Refund Policy

At Empire Attire, we stand behind the quality of every product we create. Most of our items are eligible for our 30-day refund policy. If your item arrives faulty or damaged, simply email us with photographic proof and request a refund.

📩 Please email: support@empire-attire.com with your refund request.

To be eligible for a refund:

  • The item must be faulty or damaged.

  • You must provide proof of purchase (order number or receipt).

  • Photographic evidence of the damage is required.

  • Refunds are not accepted for change of mind.

  • Sale items are non-refundable.

Non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Certain health & personal care items

  • Books with obvious signs of use

  • Opened CDs, DVDs, video games, or vinyl records

  • Any item returned more than 30 days after delivery

Refunds (if approved)

Once we receive and inspect your claim, you will be notified of the approval or rejection of your refund.
If approved, a refund will be issued to your original method of payment within a few business days.

Late or missing refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company (posting times may vary)

  3. Contact your bank (some banks may require processing time)

If you’ve done all of the above and still haven’t received your refund, please contact us at support@empire-attire.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.